Tickets Mentioning Key Words

SQLMediumMid level~15 min

Problem

Table: `support_note`

| Column Name | Type |
|---|---|
| note_ref | varchar |
| body | text |

`note_ref` is the primary key. Each row holds the free-text body of one support ticket.

Count how many tickets contain the word `urgent` and how many contain the word `refund`, where each must appear as a **standalone word** (surrounded by spaces or at the very start/end of the body), not merely as part of a longer word such as 'refundable'. Return two rows with columns `word` and `tally`: first the row for `urgent`, then the row for `refund`.

Tables

Example rows — the live problem includes the full dataset.

support_note

note_ref	body
N-1	Customer flagged this as urgent and asked for a refund of the deposit.
N-2	They want a refund but it is not urgent at all.
N-3	The item is refundable within thirty days, no action needed.

Expected output

Your answer should return 2 rows with the columns word, tally.

Starter code (SQL)

SELECT *
FROM support_note;

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